Terms & Conditions

DRAFT — requires legal review. JuanStock is an independent digital store based in Colombia that facilitates the sale of Robux, Roblox's virtual currency, through processes managed on www.juanstock.co and official support channels.

JuanStock is not affiliated with, endorsed by, or sponsored by Roblox Corporation. Roblox and Robux are trademarks of their respective owners.

DRAFT — requires legal review. By browsing, registering, placing an order, or completing payment, you confirm that you have read and accept these Terms, the Privacy Policy, and the Refund Policy. If you disagree, do not use the site or make purchases.

We may update these terms. The "Last updated" date indicates the current version.

DRAFT — requires legal review. By purchasing on JuanStock, you declare that you have the legal capacity to accept these Terms under applicable law, or that you have parental or guardian authorization and supervision.

JuanStock does not verify users' age. Responsibility for purchases by minors rests with parents or legal guardians.

DRAFT — requires legal review. We offer Robux as a digital product. Prices are shown in the currency selected at checkout and may vary with promotions or operational costs.

The contract is formed when you confirm your order and, depending on payment method, when payment is credited or verified by JuanStock or the payment provider.

DRAFT — requires legal review. Robux are delivered via Roblox Gamepass according to instructions provided during checkout.

You must create and maintain the gamepass at the exact price indicated. You are responsible for correct Roblox username and order details. High amounts (5,000+ Robux per gamepass) may not be covered by guarantee.

DRAFT — requires legal review. Our operational goal is delivery within 15 minutes to 48 business hours after the order is ready to process.

These are estimates, not guaranteed deadlines. Delays may occur due to security checks, high demand, Roblox maintenance, or force majeure.

DRAFT — requires legal review. Depending on site configuration, you may pay via Nequi, Bancolombia, bank transfers, or integrated gateways such as Bold or ePayCo when enabled.

Keep your payment receipt. Manual methods may require human verification.

DRAFT — requires legal review. Refunds are governed by our **Refund Policy**, which forms part of these Terms.

Refunds may apply when delivery cannot be completed due to JuanStock, within stated time limits, or for verifiable duplicate charges — subject to the full policy.

DRAFT — requires legal review. Use the service in good faith. Do not abuse promotions or support channels. Contact support before initiating chargebacks or payment disputes.

DRAFT — requires legal review. JuanStock may apply anti-fraud controls: receipt review, limits, and identity verification.

Unjustified chargebacks without prior contact may be treated as a serious breach of these Terms.

DRAFT — requires legal review. We do not control Roblox policies. We are not liable for account suspensions, Roblox reversals, or third-party decisions.

To the extent permitted by law, our total liability for a given order is limited to the amount actually paid for that order.

DRAFT — requires legal review. Site content (text, branding, design) belongs to JuanStock or its licensors. Do not copy or redistribute without authorization.

DRAFT — requires legal review. For consumers in Colombia, applicable consumer protection and e-commerce laws may apply where not expressly covered here.

Contact: use the official Discord link in the site footer. We do not handle legal or order requests via unofficial accounts.